Freedom Mortgage Reviews 2026: Complaints, Pros, Cons, and More

Freedome Mortgage is a famous company with a long history. However, it's still unknow to many first-time homebuyers. Therefore, this review will help you figure out what it is. Moreover, what's the pros and cons? What loan types does it support? After reading this post, you'll set your mind clear.

What is Freedom Mortgage?

Freedom Mortgage is an independent, privately held mortgage company founded in 1990 and headquartered in Boca Raton, Florida. Over three decades it has grown into one of the nation's largest non-bank mortgage lenders and servicers, operating across all 50 states and U.S. territories and offering retail, wholesale, and correspondent channels.

The conpmay specializes heavily in government-backed lending like FHA/VA/USDA, while also offering conventional mortgage products. Freedom emphasizes scale and servicing operations and positions itself as a major originator and servicer of government loans.

Pros and Cons of Freedom Mortgage

Now, let's take a look at the benefits and drawbacks of Freedom Mortgage. You should always shop around before you make your decision.

Pros:

Deep experience with government-backed programs like FHA, VA, USDA, making them a natural option for first-time buyers, veterans, and rural borrowers.
Nationwide licensing and multi-channel distribution that helps borrowers access local loan officers as well as large-scale operations.
Programs and customer guarantees targeted at purchase certainty.
Post-closing monitoring tools and borrower outreach programs that proactively notify customers about refinance opportunities and potential savings.
Ancillary services for agent match/homebuying programs iare ntended to simplify the purchase workflow.

Cons:

Repeated customer complaints tied to servicing: payment posting, escrow accounting, and customer-service responsiveness appear as recurring themes on many review platforms.
The company has faced regulatory scrutiny and enforcement actions in recent years, these are material and you should cite the applicable CFPB/public enforcement releases.
Some reviewers and third-party summaries flag higher-than-average origination or third-party closing costs in certain loan channels.
No public rate tables on the website, which reduces rate transparency for early shoppers.
Mixed review scores across platforms, origination scores tend to be stronger than servicing scores.

Freedom Mortgage Complaints

To see whether a mortgage company is good or not, the most direct way is to check out the complaints. There are several types that comcumers reported in Better Business Bureau.

Payment processing errors:

Customers report payments not being posted timely or being misapplied, leading to late notices. Example complaint: a borrower who made timely payments experienced repeated misapplied payments and spent hours with multiple representatives to resolve the issue.

Escrow/accounting problems:

Duplicate taxes, unexpected shortages, or incorrect escrow analyses have resulted in large, sudden payment increases for some customers. Example complaint: a borrower who was charged duplicate property taxes and then assessed late or cancellation fees while the company corrected the error.

Customer service and communication:

Difficulty reaching a consistent, knowledgeable representative and long hold or response times appear frequently in complaint text. Example complaint: a borrower reported spending excessive time---many hours---coordinating between Freedom and a new servicer to verify a principal payment.

Real Voices of Freedom Mortgage Reviews

Zillow (origination-focused), high scores on origination

Rating: 4.79 out of 5.0 based on 1,884 reviews.

Zillow reviews often reflect positive origination experiences (loan officers, speed of closing, competitive rates). Many borrowers praise specific loan officers and origination teams.

WalletHub (servicing-focused), low scores on servicing

Rating: 1.7 out of 5.0 based on 588 reviews.

WalletHub and other servicing-centric review sources show substantially lower scores due to servicing frustrations. This divergence highlights that user experience can differ sharply between loan origination and servicing.

They messed up my credit payment checks, resulting in a delay to my remodeling! When I tried to fix the issue, the lack of accountability left me baffled. I would highly recommend you do your research first!

Beware of this company. I sold my home and account has been closed, but they still report my account as Deliquent to credit bureau. They did this 3 times to me. I had to chase them to correct it each time Their system is broken and report customers as Deliquent even after selling their homes. Another time I was on autopay, but their system did not pull right amount and again reported as Deliquent. I honestly ask you to avoid this company. They are causing me lot of stress and time waste.

Downright harassment from these individuals. My mortgage was sold to them without my knowledge. Every week, I receive multiple calls asking if I would like to use the equity in my house. No, I want to pay off my house and be done with these nuisances! I have asked them to stop calling and have blocked several of their numbers, but they continue to call. Fortunately, the emails go to spam, but I am very tired of their tactics.

Trustpilot, mixed

Rating: 4.0 out of 5.0 based on 556 reviews.

Trustpilot typically records a mix of positive origination stories and negative servicing reports. The overall score tends to be middling.

We've been with Freedom Mortgage for over 19 years. We've refi-ed a couple of times to get a lower interest rate, and dropped from a 30 year mortgage to a 15 year. Our loan officers were all excellent, and very helpful and professional. Overall, EXCELLENT Customer Service, and the BEST VA Rates in the industry. Thank you Freedom Mortgage.

The company is ok, although, the fact that escrow goes up without early notifications so sticks, then you have to make payments that cost you on your principal payments. Good company but they could help notify you earlier.

I wanted to make changes to my monthly payment and the system was so crap that it deleted my ACH option. On reaching to support the only response is that ACH is temporarily disabled and there is no definite answer on when this would work again. All the cases submitted are closed without any resolution or proper follow up. One of the very worst customer services in this age

Loan Types Offered by Freedom Mortgage

Freedom Mortgage offers a broad set of loan products, with particular strength in government programs:

FHA Loans

Government-insured loans for borrowers with lower down payments and more flexible credit standards.

VA Loans

Zero-down financing for eligible veterans, active service members, and certain surviving spouses. Freedom is a high-volume VA originator.

USDA Loans

Zero-down loans for eligible rural properties meeting USDA income and location rules.

Conventional Loans

Fixed- and adjustable-rate conventional options for borrowers who prefer non-government financing (note: exact product names and conforming limits should be current-checked).

FHA Cash-Out Refinance

Allows FHA borrowers to access equity subject to FHA rules and mortgage insurance.

VA Cash-Out Refinance

Allows eligible veterans to cash out equity into a VA loan structure. Funding fee rules apply.

FHA Streamline Refinance

A simplified FHA refinance with reduced documentation in many cases.

VA Streamline Refinance (IRRRL)

VA Interest Rate Reduction Refinance Loan, minimal documentation, no appraisal in many cases.

What You Can Do on Freedom Mortgage

Also, Freedom Mortgage has a range of services that you have to grasp the ideas.

Get Prequalified

Freedom offers an online prequalification flow (soft-pull) for early rate and budget estimates, confirming the current soft-pull policy and letter validity period before publication.

Find an Agent

Freedom's partner network for Freedom Homes/agent matching connects borrowers to local agents with program familiarity and potential buyer incentives. Check state restrictions before promising cash or commission discounts.

Apply for a Mortgage

Complete online and phone application options with a dedicated loan advisor. After application, the process includes document upload, underwriting, appraisal, and closing coordination.

Sell a Home

Freedom's partner agent programs include savings or commission adjustments for sellers. Please verify exact terms and availability by state.

Refinance

Rate-and-term and cash-out programs for government and conventional loans, the company also offers streamline products for FHA/VA borrowers.

Calculators

Freedom Mortgage offers 9 calculators for borrowers to compare scenarios and make the right decision. They include Affordability Calculator, Refinance Calculator, 15 vs. 30-Year Calculator, Down Payment Calculator, VA Refinance Calculator, Closing Costs Calculator, Mortgage Payment Calculator, Cash Out Refinance Calculator, and FHA Loan Calculator.

FAQs About Freedom Mortgage Reviews

There are also some questions borrowers may frequently search. Let's check out the answers.

Q1. Which bank owns Freedom Mortgage?

Freedom Mortgage is privately owned, founded, and long-run led by Stanley C. Middleman. It is not a bank subsidiary.

Q2. Is it hard to get a loan with Freedom Mortgage?

Not necessarily. Freedom's strength is government lending, where credit-score and down-payment flexibility can make approval easier for qualified borrowers. Eligibility varies by program of FHA, VA, USDA, and conventional.

Q3. How long has Freedom Mortgage been in business?

Since 1990. The company has grown substantially since its founding.

Q4. Who did Freedom Mortgage merge with?

Freedom has grown largely through organic expansion and targeted acquisitions rather than a single headline merger. If you plan to state specific acquisitions, verify the acquisition names and dates.

Q5. Is Freedom Mortgage a legitimate mortgage company?

Yes, Freedom Mortgage is a licensed mortgage originator and servicer operating nationwide and is regularly listed among high-volume FHA/VA lenders. However, legitimacy ≠ perfect customer service, Freedom has a regulatory history and consumer complaints that merit disclosure.

Conclusion

Freedom Mortgage is a high-capacity, government-program--focused mortgage lender and servicer that offers strong origination capabilities for FHA/VA/USDA borrowers and nationwide reach. That scale brings advantages like program depth, agent networks, and refinancing monitoring, but also recurring servicing complaints that prospective borrowers and partners should weigh. Also, you may reach out to professional LOs near you on Bluerate to compare.